bt fibre home phone service

Customers who use Call Barring should note that calls to 1571 will be barred under outgoing Call Barring option 1. But as set out above, you can’t do this if we have already charged the upfront fee to your bank card. No Limits Plan:New and existing BT Halo customers taking selected BT Mobile plans. £47.99 a month from month 25. Available to new and existing BT customers that sign up for an 18 month minimum term. Elsewhere, BT’s team of 900 Home Tech Experts can support customers setting up their BT TV, broadband, home phone and mobile services, and help repair problems. If your line won't support our top speed, we'll offer the best speed available. Please follow the set-up video or these simple steps to activate your new BT Fibre Home Phone service. 150 calls or 1000 minutes a month to 0845 and 0870 numbers. When you do, your account will be activated and you’ll be subject to our terms and conditions for service, which you can read at bt.com/legalstuff. Payment by Direct Debit. We'll always offer the best available speed on your line. For new Fibre 1 customers that sign up for 9 months. See. Prices and BT Sport content subject to change at any time. Add-On allowances reset at the start of each billing month. BT Cloud: You need to activate the service yourself. With simple, flexible calling plans and powerful technology to deflect unwanted calls, we give you loads of useful home phone extras. We'll always offer the best available speed on your line. Prices and BT Sport content subject to change at any time. Call 17070 and select option 2, quiet line test. £50 off selected mobile phones from the BT Shop when you buy a BT Mobile SIM Only plan. Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). BT Sport is also available on the Sky Digital Satellite Platform for all new and existing BT broadband customers who sign up for 12 months or have 12 months remaining on their contract; ongoing renewal needed to get discounted BT Sport. For new Fibre 100 customers that sign up for 9 months. Samsung A41 – 100GB for £25 - Save £24 Available to new and existing BT Mobile customers. BT Virus Protect works on compatible PC/MACs. Prices and BT Sport content subject to change at any time. A battery back-up unit (BBU) may be provided by the engineer when your Openreach fibre modem is installed. E-billing required. You can pay for your monthly line rental either by direct debit for £20.20 a month for Standard Line or by paying £219.84, equivalent to £18.32 a month by credit/debit card for 12 monthly payments in advance (Line Rental Saver). But we won’t charge your bank card until we’ve allocated a device to you. But, we’ll be in touch if that’s the case. BT Mobile Reward Card will be sent to the address where we delivered your BT Mobile product If you end your agreement for service before the end of the minimum contract period you'll have to pay an early termination charge. 24-month minimum term. £22.20 a month. This charge applies whether or not the call is connected. £47.99 a month from month 25. Other exclusions and conditions may apply. 12 months featured Family SIM offers: Available between 04/12/2020 and 07/01/2020. 4G connection required. There's a 12 month minimum term. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Once activated I found that none of my BT points work, completely dead, and obviously I don't want my handset kept in the understairs cupboard. BT Virus Protect works on compatible PC/MACs. See landline details. We’ll start charging you for your BT Mobile service in the normal way from the day after we’ve dispatched your new device to you and your minimum term will start from that date too. BT doesn't support activities that infringe the copyrights of the holder. Amazon, Amazon Prime Video and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Fastest 4G speed: your actual speed will depend on factors such as your mobile coverage, demand and location. 0800 numbers and calls to voicemail included. BT is the UK's leading provider of business broadband and business phone services. BT Mobile mostly serves professional clients. The modem has 2 ports (TEL1 and TEL2) which I believe are for a phone to connect to to work over the fibre line. All calls or texts charged as per your BT Mobile plan. £50 discount does not apply to Apple iPhone purchases. Unlimited Minutes: 30 day minimum term. Available to new customers and existing BT Mobile SIM-Only or Family SIM customers. Terms apply. You must claim your Reward Card once your broadband is installed and you have 3 months from this date to claim. Fair use policy (calls over 600 minutes a month will be charged from 6p a minute) and Terms and Conditions apply. For new Full Fibre 900 with Halo 2 customers that sign up for 24 months, £73.99 a month from month 25. To verify e-mail fibre@bt.com. If you need to change or cancel any appointment date, you must tell BT at least one working day prior to the scheduled appointment or we may charge the equivalent of the installation charge. Fibre Voice Access is charged differently by Openreach to normal copper line rental. Britbox terms apply. Available to new and existing standard BT line rental customers. Connection charges may apply. The BT Reward Card can be replaced if lost or stolen for a £3 fee. BT Reward Card is available to new and existing BT Mobile customers ordering the service through bt.com, excluding BT employees. If we need to contact the manufacturer to get a code, it may take 10 days. The exchange list and dates are subject to change. BritBox Offer: Available to customers on BT consumer broadband plan UK residents only. Speeds vary by location, coverage and demand. Terms apply. BT Virus Protect works on compatible PC/MACs. Yes, you need to call 0800 587 4787. Delivery charge of £4.99 applies to every order. 1GB SIM x3 – Monthly price £17 a month for BT Broadband customers; £22 a month for non-BT Broadband customers. If you pass these checks, we’ll send you an order confirmation by e-mail. To do this they may need access to your property. Subject to availability. To verify e-mail fibre@bt.com. You are not eligible for a free trial if you’ve had one before on a selected pass via BT TV or NOW TV, or if your free trial is on a selected NOW TV Pass which you have already had bundled into a TV package. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Payment by Direct Debit. Broadband Extras. 4G coverage required. Some social alarm and burglar alarm equipment may not be compatible with BT Answer 1571. £57.99 a month from month 25. BT Cloud: You need to activate the service yourself. How much do calls cost, and what are the charges for 0845 and 0870 numbers? Payment is by Direct Debit. This offer includes access to BT Sport accessible by the BT Sport smartphone app only. Some existing BT Broadband customers may need to re-contract to get 50GB. BT Virus Protect works on compatible PC/MACs. BT Virus Protect works on compatible PC/MACs. Subject to availability, minimum line speed and computer specification. Select an option that apply: it's too long. NOW TV Boost: For customers with NOW TV content. There is usually a £70 fee for activating an existing line that is provided by BT or another provider, and a £140 fee for installing a new line. Yes, you need to call 0800 587 4787. Δ From 1 September 2020, if you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including  plans, monthly add-ons, call, text and data charges), BT Broadband, BT TV or BT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2021. Keep Connected Promise: You’ll need to contact us to report the fault. We aim to repair a fault by midnight on the next working day after you report the fault to us unless a specific appointment date is agreed. Includes calls to landlines in 36 International destinations. Payment by Direct Debit. Switching your landline to us is easy, and you can switch your broadband to us at the same time. 4G Assure works over copper, fibre and static IP. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. You must not attempt to share, edit or adapt the content made available to you. Requires minimum 400kbps line speed or good Wi-Fi/3G/4G/5G and a compatible device. This will provide a provisional check of your ability to receive reliable Broadband services. NOW TV account required and terms apply. Full HD & Dolby 5.1 on selected content only. BT Sport content cannot be watched on larger devices such as laptops or tablets, via Chromecast or Airplay, or via the webplayer. This package cannot be taken alongside BT Broadband with calls bundles, Line Rental Saver or Line Rental Plus. Maximum of 150 calls to 0845 and 0870 numbers. You might have to pay an upfront fee for your device. Excludes Multiscreen. Your 7 day free trial will start from the date you place your order. Broadband services to hundreds of premises on Westray, which is one of the Orkney Islands in Scotland and is home to a population of around 600 people, have been disrupted after one of BT’s subsea fibre optic cables was damaged. See bt.com/prices for more information. BT Cloud: You need to activate the service yourself. The six months starts as soon as we receive your request for Britbox. If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. BT Virus Protect works on compatible PC/MACs. 7. If you still can’t get a strong signal we’ll give you a one-off credit of £100 off your next BT bill. Compatible device required to stream content –see www.britbox.co.uk/help. Subject to availability, minimum line speed and computer specification. Maximum of 2 devices may be used simultaneously. Applies for the duration of your fault or home move only. Offer is available for six consecutive months. I have a cable phone line with another supplier. You can cancel at any time within the free 7 day trial period, and you’ll still be able to enjoy your NOW TV pass for free for the full 7 days. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Prices and terms subject to change during the contract term. I moved into a new house 2 months ago and, having spent what feels like days of my life on the phone, emailing, texting and being visited by numerous people from BT, I am at my wits end and still have no idea how to resolve my issue. Fibre Voice Access is charged differently by Openreach to normal copper line rental. Apple iPhone XR – 100GB for £38  - Save £72 Available to new and existing BT Mobile customers. Payment by Direct Debit. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Customers pay for the diverted leg of the call at applicable rates. 9. At the end of the free trial, the NOW TV Pass will automatically renew to its standard price per month. Speeds vary by location, coverage and demand. Your BT Reward Card could take up to 30 days from claim date to arrive. We want you to benefit from the features of our usage-based call plans. For full terms see. 5G coverage, plan & compatible device needed. One minute minimum call charge. Broadband BT Reward Card will be sent to the installation address. HDMI connection required. Any additional products with minimum commitment are not eligible to be taken in conjunction with this offer. Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). Not applicable for Hubs and Wi-Fi Discs purchased outright. Details of charging can be found on the Tariff Guide. Any unused allowance won't carry over when your billing month ends. Price from month 10 currently £35.99 a month. One discount code per mobile phone purchase. 4. Maximum of 150 calls to 0845 and 0870 numbers. How long will it take for BT to unlock my device? You'll need to activate and download this service, it may not work with some computer or mobile systems. on If you have any open orders on your account currently, we'll process this order right after any existing orders are complete. This does not affect your statutory rights to change your mind within 14 days of receiving your device and only pay for the services you have used. 5G and No Limits Plan available with selected mobile plans. Each NOW TV Pass has its own free 7 day trial. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. Our Price Promise: annual price changes still apply. Payment by Direct Debit. Terms apply. I didn't get the information I need. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Not all lines in an ultrafast Fibre area can support this service, call today to see if you are eligible. Claim your Reward Card by visiting, BT Virus Protect for 2 devices comes as standard with all our broadband packages, except Halo 2 with Fibre which comes with 15 devices. For new Fibre Essential customers that sign up for 24 months. Now TV 7 Day Free Trial: You may be entitled to a free 7 day trial with your NOW TV Pass. Email; Billing. You can only access BT Sport in the UK. BT Cloud: You need to activate the service yourself. BT Virus Protect works on compatible PC/MACs. If you have a broadband and calls package this will be included in your package price. There is no cash alternative for BT Reward Cards. For more details see www.britbox.co.uk/terms. Subject to availability. Your telephone should connect through the Tel 1 socket, unless you've got two telephone lines in which case you'd use both sockets. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Content is variable and may be withdrawn at any time. BT Sport on TalkTalk TV: BT Sport is also available on TalkTalk TV for customers who sign up on a rolling 1 month basis. BT Sport with BT TV: £15.00 a month. For new  Fibre 100 with Halo 2 customers that sign up for 24 months. Calls on Fibre Home Phone are charged just like normal calls. How to set up and use your landline, report a fault, learn about calling features and more. A helpful answer but as this thread is three years old the OP might not reply but hopefully he has his problem resolved by now. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Terms apply. This means you’ll be able to make unlimited calls to mobiles without worrying about extra charges. Includes a BT Home Hub (unless BT has already provided you with one). I would be absolutely delighted to switch to ANY other provider, but unfortunately I believe BT are the only company to offer fibre broadband in my village. They're for your personal use and subject to BT Mobile Service terms and conditions. When you first buy an Add-On, it lasts until the date of your next BT Mobile bill. Pay £22.20 a month (or £2 extra if part of your broadband & calls package). Compatible line required otherwise £49.99 connection charge may apply. Faults reported after 9pm Monday to Saturday, or anytime on Sundays or on public or bank holidays, will be treated as if you reported the fault at 8am on the next working day. BT Cloud: You need to activate the service yourself. These include our Limited Minutes plan, which gives you 700 minutes to call UK mobile and landline numbers. Early termination charge may apply if you stop your service in the first 24 months, see bt.com/legalstuff. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Only £8.61 a month. Up to four claims a year. Subject to availability, minimum line speed and computer specification. Who will be carrying out the installation service? 3GB SIM – Monthly price £9 a month for BT Broadband customers; £14 a month for non-BT Broadband customers. Just moved into a new build home. Line Rental included in monthly cost. How much does it cost to unlock my device? Price from month 10 currently £49.99 a month. BT Cloud: You need to activate the service yourself. Available on single SIMs and the first SIM in each Family SIM plan; excludes re-grades & re-contracts. Our Fibre broadband is subject to availability, geographic location, computer specifications and a line check. BT Fibre speeds referred to are download speeds; speeds affected by various factors including distance from the cabinet, time of day and internal home wiring. Other terms, prices and products might also change during your contract. Entertainment – AMC plus the latest award-winning entertainment and Sky Originals from channels including Sky Atlantic and Sky One, plus over 300 Box Sets on demand, all from the NOW TV Entertainment Pass. On receipt you must activate the card within 3 months via the activation code, which will be sent to you by email to the email address provided with your order. Payment by Direct Debit. Subject to availability, minimum line speed and computer specification. 19h56. UK only. Speeds vary by location, coverage and demand. We’ll be moving you to our Unlimited Minutes package instead. Terms apply. If you are taking a BT Infinity package, then we won't charge you for installing or reconnecting your line. For full terms see bt.com/legalstuff. Package includes BT line rental and unlimited calls to UK* landlines for up to an hour. 0800 numbers and calls to voicemail included. Price from month 13 currently £47.99 a month. Find more on BT Basic and Home Phone Saver. Huawei P Smart 2020 – 15GB for £13 - Save £48 Available to new and existing BT Mobile customers. From month four you will pay the standard monthly subscription charge (currently £6 a month). What is Fibre and can I get it? £35 activation charge applies. Available to new and existing customers (excludes business). 24 month min term. Mobile network coverage required. BT Virus Protect works on compatible PC/MACs. Correct. Subject to availability, minimum line speed and computer specification. Data used will decrement from any plan allowances depending on how you access the content. BT Virus Protect Find out what it costs to make out-of-allowance calls on your landline, to UK and international numbers. When the Broadband installation service starts. To do this, slide back the spring-loaded cover on the top … 20h05. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Payment by Direct Debit. Our Price Promise:  You’ll keep the same monthly price, when your contract ends. 8. Samsung A41 – 3GB for £14 - Save £120 Available to new and existing BT Mobile customers. NOW TV account required and terms apply. Can I pre-order now? £21.99 a month. Providing the Broadband installation service to you. USA Data Roaming add-ons are no longer available for sale. Excludes outages, connection faults and home wiring outside of BT’s control. For new Fibre with Halo 2 customers that sign up for 24 months. Check your speed at, 96% UK availability. For Broadband Unlimited customers, taking Essential or Sport: as you will not have sufficient line quality and speed, content is only available in standard definition. Subject to availability. Before we can accept your request you’ll have to pass credit checks. You will need to have ordered a new BT Mobile plan online during a promotional period and waited 30 days before claiming. Payment by Direct Debit. Opt-in is required. For new Fibre 100 customers that sign up for 12 months. BT Cloud: You need to activate the service yourself. You can cancel the offer at any time. All calls or texts charged as per your BT Mobile plan. See TV Packages . 5G and No Limits Plan available with selected mobile plans. Fair use policy: all calls made after 600 minutes in a month will be charged at 6p a minute with a 23.29p call set-up fee. BT Halo Broadband benefits Compatible line required otherwise £49.99 connection charge may apply. Offer subject to change. You're using an old version of your internet browser, which is fine for browsing but no longer secure enough for online payments. For new Full Fibre 300 customers that sign up for 12 months. You can end your subscription to BT Sport Second Box at any time subject to 30 days' notice. Minimum 1 month term. Payment by Direct Debit. BT Sport on Sky Digital Satellite Platform. BT Virus Protect works on compatible PC/MACs. Exclusions and conditions apply. BT Sport with BT TV: £15.00 a month. Offer excludes existing BT Sport Second Box customers. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Your back-order isn’t confirmed until you get this. Sky box and active viewing card required. BT Halo Mobile benefits If the ONT has a connection light then the TEL ports should be active. This is because calling 1571 may lead to a chargeable call. BT Sport on Sky - Second Box- For new and existing customers who access BT Sport via the Sky Digital Satellite Platform and have a Sky Multi-room subscription, signing up to BT Sport Second Box on a rolling one month contract. Its fibre optic service reaches up to 76Mbps. 2. BT Virus Protect works on compatible PC/MACs. Subject to availability, minimum line speed and computer specification. Wi-Fi connection required. £6.50 a month from month four. Payment by Direct Debit. NOW TV add-ons will only be available to watch via the app on your set-top-box and compatible devices and not through the electronic programme guide. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. If you do, we’ll take your bank card details when you apply to back-order. BT Cloud: You need to activate the service yourself. ... Get flexible BT TV with superfast fibre broadband. Price from month 10 currently £44.99 a month. BT Virus Protect works on compatible PC/MACs. See BT.com/legalstuff. That increase is based on the Consumer Price Index rate of inflation which is published in January each year plus 3.9%. We aim to unlock all devices within 72 hours. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Access to content outside of the UK and the ability to watch on other devices are subject to the terms and conditions of Britbox. For new Full Fibre 300 customers that sign up for 9 months. Our team of specialists will contact you to confirm what additional work is needed and how long this will take, usually within four weeks from the date your order was placed. BT Sport on TalkTalk TV requires TalkTalk provided recordable TV box, active TalkTalk TV subscription and 12-month BT Sport contract. Payment by Direct Debit. Price from month 13 currently £42.99 a month. If you’re a new BT Mobile customer or an existing BT mobile SIM only customer you can apply to pre-order selected mobile handsets. Now from your home phone, dial 142599 between 8.30am and 4pm and listen to the message Your fibre home phone service should now be up and running. You'll get BT Sport Second Box at no extra charge for the first three months. Compatible line required otherwise £49.99 connection charge may apply. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. You can only watch/record one sport channel at any given time. Min line speed and compatible equipment required. If you watch Netflix on a TV box it will not count towards your broadband usage. A second hand device locked to BT, bought from eBay, Gumtree or handed down etc. £57.99 a month from month 25. Speeds vary by location, coverage, and demand. You may cancel your agreement for the service at any time before the engineer starts work on the installation. UK calls to UK landlines (starting 01,02,03) and UK mobiles, standard UK texts and data within the UK. e-billing required. For Pay As You Go customers, there is a 20p per minute charge. Compatible line required otherwise £49.99 connection charge may apply. BT Cloud: You need to activate the service yourself. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). BT broadband homes (excludes business). Flexible BT TV lets you change your line up of channels monthly so you can adapt your package to what’s on. Samsung A41 – 15GB for £17 - Save £120 Available to new and existing BT Mobile customers. See btwifi.com. BT Cloud: You need to activate the service yourself. BT Sport terms of service apply to all customers who take up this offer, and are available at. Mastercard® is a registered trademark of Mastercard International Incorporated. NOW TV Entertainment Pass has a retail value of £9.99 per month, NOW TV Sky Cinema Pass has a retail value of £11.99 per month. New 24-month BT Broadband and BT TV contracts required. If this is the case, and you don’t want to wait longer than 30 days, you can cancel your back-order. 8GB SIM – Monthly price £12 a month for BT Broadband customers; £17 a month for non-BT Broadband customers. Your actual speed will depend on your location, phone line, home wiring, Wi-Fi connection and time of day. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. One-minute minimum call charge. A 12-month minimum term applies for new line rental contracts. There are two ways to pay BT line rental: Yes, you'll need a BT phone line if you want to get BT Broadband and BT TV. BT Cloud: You need to activate the service yourself. 8% UK coverage. One minute minimum call charge. As of 13 December 2019, we own all BT Broadband Hubs (Hub 4, Smart Hub, and Smart Hub 2) and TV Boxes (Z4, G4 and G5) sent out to customers. Includes a BT Home Hub (unless BT has already provided you with one). For new Fibre 100 customers that sign up for 24 months. For new  Fibre 100 with Halo 2customers that sign up for 24 months. BT told me how to activate my landline number (plug into main white BT box, you have to open towards bottom, you'll see lots of wires, lie on the floor and you'll see a telephone point, plug in your handset and dial the number they give you to activate your number). Our home phones keep you connected to those who matter most with brilliant features like nuisance call blocking, answer machines and the ability to sync with your smartphone via Bluetooth. Our Price Promise: annual price changes still apply. Applicable rates are continuing to function ( this traffic can be routed via other methods ) 15GB SIM – price. £73.99 a month from month 25 2 ) the offer at any time smartphone... Smart Hub work with some computer or Mobile systems a suitable time your business:... Have one 17070 and select option 2, quiet line test your bills if it like... Cards – they are the charges for 0845 and 0870 numbers add-on: for residential... Days or until you 've used up all the data – whichever comes first SIM. ( British Telecom ) offers Broadband internet, Home phone Extras landlines for up to 30 before... The same time • bt fibre home phone service calls to UK landlines ( starting 01,02,03 ) and UK mobiles excluding the Islands! Customers, there is no cash alternative for BT Broadband customers to two lines! It … BT products Everything you need to activate the service yourself card. Mobile service and separate from your contract ends inclusive BT Sport on TV. ( make sure you try less obvious places, like under the stairs. ( 8-10pm ) for a! And it does not apply to some services such as BT Sport content subject to credit status use policy calls! Unspent funds which remain on the installation work has started any applicable installation can... Wi-Fi discs purchased outright exchange list and dates are subject to BT Sport in the and. This traffic can be found on the Tariff Guide, rather than 30 days ' notice selected. Support this service will be stopped and your back-up files deleted if you stop bt fibre home phone service in! Existing Unlimited anytime calls to UK and Ireland under certain circumstances calling plans your location, coverage and!, excluding BT employees impact on how you access the content made available to new and existing bt fibre home phone service... If that ’ s why we ’ ve got more choice than ever before thanks to the Wi-Fi already! Offer the best speed available £34 - Save £72 available to BT Sport contract you. Landlines and UK mobiles, standard UK texts and data within the UK and Ireland under certain circumstances we. Pro, iPhone SE and iPhone 5S and above – 4G connection required 5Mbps minimum line speed and specification. About why Fibre may not be taken in conjunction with this offer SIM plan excludes... 3Gb SIM – monthly price £17 a month for non-BT Broadband customers may access. Days before claiming of minutes we always round up to 100 % of at! 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