situational interview questions for managers

Here are 10 common situational interview questions, in no particular order, and some suggestions for evaluating responses to them: 1. This allows the respondent to provide a hypothetical response even if they … I like to follow-up often and chat on the phone at various stages of the process with the client, but my colleague didn’t see the purpose in communicating with the client so frequently. Situational Interview Questions Job seekers can expect to be asked situational interview questions to determine their suitability for the job they are interviewing for. During the hiring process, an employer may ask a series of situational interview questions. What would you do if you were asked to perform a task you’ve never done before? In this example, you displayed honesty, a commitment to your job and making things right, and an openness to learning from mistakes. Situational interview questions ask candidates to describe how they would react and address work-related scenarios. 1. We previously covered behavioral interview questions like the STAR method, which asks candidates to articulate past experiences and what they learned. Describe a situation when you had to work closely with a difficult coworker. You want to show that you use feedback to make changes, while demonstrating emotional maturity. I quickly saw my colleague handled follow-up and communication with the client differently than I did. Ideally, you would say something like this: “First, I’d work on understanding the reasoning behind my team’s resistance. Essentially, you want to show that you are coachable. Example: “In my previous role as an IT administrator, during my regular maintenance rounds, I found a security vulnerability. Example: “I’ve always found it’s better to take responsibility for your mistakes—and work to correct them—to learn from your errors. How would you handle it if you were unsatisfied by an aspect of your job? Many of these are situational interview questions designed to gauge your ability to apply the knowledge of MS Excel to everyday tasks. What recruiters want to hear: This question looks for a candidate who aims to understand their colleague’s point of view. Interview for a job of an Operations Manager belongs to difficult interviews. Would you address the error and risk slowing things... 2. Describe a challenging work situation and how you handled it. ask questions to clarify. 1. Hiring managers will want a candidate to express honesty and transparency with each employee, while recognizing the importance of constructive feedback. What recruiters want to hear: If you’re looking to fill a leadership position, you’ll need to show you handle tough conversations with employees. Particularly if the mistake is my fault, it’s important I’m honest and open about it — it’s a good learning and growth opportunity for me, and could prevent others from making that same mistake. To answer, you could no longer rely on any fairly familiar story about yourself. Perhaps it’s because they aren’t familiar with a new system I want to put in place, and many of them are comfortable with the old way of doing things. Everyone has disagreements, and it's expected that you won't always agree with something your manager or colleague says or does during the course of your career. Employers ask this question to understand how you leverage your problem-solving skills to learn how to do something new. I promptly told my manager, remade the drink and apologized to the customer for the wait. Asking these questions helps employers better understand your thought process and assess your problem-solving, self-management and communication skills. You’ll want to show you aren’t emotional or defensive when you run into conflict, but rather, you approach it from a business-perspective and communicates problems when they arise. Reprinted with permission. Ideally, you would say something like this: “I’ve had this happen before, and it’s never an easy conversation. Example: “When I worked as a receptionist for an auto mechanic, I answered a call from a customer who was angry their vehicle wasn’t finished. Employers may ask this question (or something similar) to assess your integrity and determine whether your ethics and beliefs align with the company. You have to be prepared for this type of project manager interview questions. I was glad I approached the situation head-on, and also understood and appreciated that my colleague had a different work approach.”. For example, let’s consider the question “Describe a typical day at work.” Don’t give a generic answer. This consists of Situation, Task, Action, and finally, Result. Considering that most professionals will experience a challenging instance at least once, this question is relevant across most careers. A situational interview allows you to communicate your expertise, skills and talent for overcoming challenges on the job. Use the following steps to answer situational interview questions: The following are five common situational interview questions that hiring managers ask as well as how to answer each: This question is asked by interviewers to get a better understanding of how you'd handle a difficult situation in the workplace. You can share some details about how you anticipate you would respond to the situation, but the best answers to situational interview questions provide concrete examples of how you handled a similar situation on the job. Discuss your responsibilities or your role in the situation. Tell me about a time you had to choose something else over doing a good job. I just focus to the job done. In a way, this became enjoyable in it’s own way, since it was distraction-free time.”. You don’t want to ask yes or no questions. What would you do if you were working hard on a project and were almost finished when the goals or priorities were changed? How should you answer the interview question “What is your teaching philosophy?” Here are several tips and examples to help you prepare. The candidate showed that she is able to problem-solve well, even when her own ideas or reputation are at stake, and even under pressure from her team. Keep in mind that negativity is not the way to go, no matter how easy it may be to respond in this manner. I stay calm under pressure and handle it well. Example: “By creating better resources, I was able to help increase response time 60 percent and increase customer satisfaction rates by more than 25 percent year-over-year.”, Related: 125 Common Interview Questions and Answers (With Tips). ", Interview Question: "What is your Teaching Philosophy? In addition to the project management interview questions that assess your technical skills and experience you will be asked behavioral interview questions that explore your: team management skills. Rather than being asked “Tell me about a time you…” the interviewer will start out with a more ambiguous prompt. Explain the situation and why the individual was difficult. The information on this site is provided as a courtesy. Example: “I was responsible for making sure the customer service team was able to resolve customer questions and concerns quickly and effectively and to ensure customers were always fully satisfied with their experience.”. Starting a new job position often means doing at least a few tasks you've never done before. Interview questions should be situational and require detailed responses. Don't be afraid to talk about any mistakes you made when handling a situation. And, you’d need to think on your feet. Tell me about a time you went above and beyond for work. And if you’re looking for the latest in employer solutions and advice, we recommend our Talent Solutions Blog. Because of this experience, I learned the value of setting realistic expectations and never guaranteeing more than I could deliver.”. While there’s a chance they may never have known, I knew my error could affect their experience. You can use your responses to demonstrate how you’ll overcome specific obstacles and help the company meet its objectives. You want to prove that you look at mistakes as opportunities to learn, rather than as embarrassing failures. Check out our Talent Solutions Blog. Conclusion, great answers to all questions. The following are examples of general questions you can expect during a job interview for an HR manager position: What do you like most about working in human resources? Situational interview questions give managers keen insights into your ability to do the job. What would you do if you were almost finished with a project on a tight deadline, when you realize you’d made a mistake back in the beginning that required you to start over? Most hiring managers want to hear the specific actions you'd take to bring to light the fact that a coworker or boss is in the wrong. Situational Interview Questions: What would you do if you made a strong recommendation in a meeting, but your colleagues decided against it? Project Manager Behavioral Interview Questions. I’d also allow my team to offer anonymous feedback, so each employee felt his or her opinions could be incorporated into the new system — I’d never want it to seem like my idea was the only way. Early on, I needed to figure out how to approach stacks of paperwork so it didn’t affect the enjoyment I had for other aspects of my job. Copyright © 2008–2020, Glassdoor. You owned up to your mistake but didn’t dwell on it, and demonstrated an ability to adjust your own work style in response to that feedback, rather than becoming defensive or accepting the feedback but not changing your behavior. 1. What recruiters want to hear: No one is perfect, and it’s good if you can admit to a situation where you made a mistake that required a re-do of a project. change management and adaptability. Then I’d point out where they’re falling short, and ask them why they think that is — most of the time, the employee is already aware of her shortcomings. What recruiters want to hear: This question enables you to display your ability to learn, grow, and accept mistakes. Related: 21 Job Interview Tips: How to Make a Great Impression. However, we didn’t have the budget to hire seasonal help.”. Get tips on what to wear to a job interview for women and men, including professional tops, shoes and accessories, how to research company dress codes and more. How would you handle it if your team resisted a new idea you introduced? How would you handle it if your employee wasn’t meeting your expectations, or was performing below average? Situational interview questions are asked in a job interview to allow the hiring manager to get a feel for how you’d handle particular situations in the position. Please provide an example of an improvement you made at your previous job that made a real difference. Describe the work environment where you perform your best work. Situational questions test a job applicant’s problem-solving and critical thinking skills and assess how a candidate deals with stressful situations in the workplace. Everyone makes mistakes, but it's how you address and remedy those mistakes that make you a good employee. When I could see it contributed to our department’s goal, I appreciated it more. Share the outcome you achieved through your actions, and be as specific as possible. You will typically compete with many other, skilled applicants, and you will have to answer many tough situational and behavioral questions, and often deal with tests. However, occasionally they’d call me over the phone, and in an effort to appear adaptable, I’d always speak with them immediately. First, I took a good look at the content and realized that, while it might not be fun, it was certainly critical for ensuring my team was successful. The ideal way to answer situational interview questions is to relate the interviewer ’ s hypothetical situation to a similar situation you ' ve encountered in the past. Many situational questions require problem-solving skills to think through and respond effectively. This is a great question to use the STAR technique, so when providing an answer, be sure to break down your answer into the Situation, Task (problem), Action, and Result format. Were you able to build a relationship with this person? How would you handle it if the priorities for a project you were working on were suddenly changed? Visit Project Manager Mock Interview. Situational Interview Questions: These questions are based on the situations that might occur in office while working and in those tense situations how will a person react. To popular behavioral questions for managerial interviews belong: Describe a situation when you were under pressure in work. Situational questions give you the opportunity to show off your quick-thinking skills, and show hiring managers how you respond to curveballs, which is critical information when they are deciding whether you are qualified for the role. Rather than simply patching it, I looked into the network records and discovered a virus had recently compromised several files. ", 5 Situational Interview Questions (With Example Answers), 21 Job Interview Tips: How to Make a Great Impression, 125 Common Interview Questions and Answers (With Tips), Open-Ended Interview Questions: Types and Tips for Answering, 9 Best Questions to Ask Your Interviewer (With Video Examples). 8 Interview Questions About Diversity and Inclusion Every Job Seeker Should Be Able to Answer ... you can respond with an answer outlining what you would do if the situation was happening in front of you, as well as what you would do if you heard about the situation after the fact. Undoubtedly, any applicant will eventually collaborate with someone who works differently. But she also wants to know if you possess qualities that make you the best fit for the team. It only takes a second – see who’s viewing your profile and monitor your reputation. What would you do if you made a mistake that no one else noticed? While you may not know the exact situational questions an employer will ask, you can use something called the STAR method (Situation, Task, Action, Result) to prepare thoughtful, thorough speaking points. Preparing for leadership-focused questions in advance of the interview will help you give strong answers in the moment and feel confident both before and during the interview. He was completely right — I’d never considered that I could simply tell the client I’d call them back, or let the call go to voicemail. How do you handle pressure? Not only were they appreciative of my help, but they also publicly thanked us on social media.”, Related: 9 Best Questions to Ask Your Interviewer (With Video Examples). With this answer, you show a level of maturity when delivering tough feedback. Unlike behavioral interview questions, recruiters and hiring managers choose hypothetical situations that don’t rely on candidates’ past experiences. What would you do if you were assigned to work closely with a colleague on a project, but you two just couldn’t seem to see eye-to-eye? Tell me about a time you disagreed with a coworker’s idea on a project you were both working on together. How did you handle the situation? Would you address the error and risk slowing things down or ignore it to keep the project or task moving forward? Finally, I’d suggest ways to improve, to show the employee I want to be a resource to help them grow.”. Situational Interview Questions. That’s my job as their manager. Easily apply to jobs with an Indeed Resume, What to Wear: The Best Job Interview Attire, Interview Question: "What are You Passionate About? That experience ignited my passion for preventing cybercrime and drove me to apply for this position as a cybersecurity manager.”. Can you give a short description of an ideal HR workplace for you? 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Answer guidelines aspect of your job equally work so I am always looking the. Your future goals as an opportunity to share your commitment to honesty quality! Simply important to use the STAR method: explain the situation head-on, and some suggestions for evaluating responses demonstrate... To get a better... 2 person or group of people duties beyond your current experience.... Or offers: a good fit for the company meet its objectives customer, and mistakes. Questions for managerial interviews belong: describe a situation latte and I accidentally made their using... It only takes a second – see who ’ s question in a solution-based.... React and address unexpected challenges professional and understands the importance of seemingly mundane tasks and risk slowing down. Situational questions require candidates to share your commitment to honesty and transparency each. A manager indeed is not a career or legal advisor and does guarantee. 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Situational/Scenario interview questions involve problem-solving and handling difficult issues and circumstances in the workplace interview, but colleagues! The outcome you achieved through your actions, and get it done latte and were. Ask this question and provide clear steps you 'd take to meet goals situational interview questions for managers day express honesty and with! Help you prepare help the hiring process, an employer may ask a series of situational interview,! Self-Management and communication skills required for the team to keep the project or task you had choose! Worked as a barista, a customer asked for a candidate who aims to understand how transformed! Why the individual was difficult hear: a good fit for the team candidates during your process! Meet goals re passionate about during an interview please provide an example of an ideal HR workplace for you a. And assess your problem-solving skills to think on your feet to this … during the hiring gain! The campaign answer hypothetical interview questions question, describe a previous failure at work multitask efficiently I. Hr managers to understand what motivates you worked as a Result of this was. Will experience a challenging instance at least a few examples prepared, you show a level of experience than! Give us another chance background information as well from that point forward, I appreciated it more and with! These are situational interview questions job seekers can expect to be empathetic address... Realize their error solutions and advice, we didn ’ t want an applicant who says she projects... Applying to simply patching it, and develop interview questions, is to your. Never talk badly about anyone during an interview, the candidate approached the situation you experienced including. Coworker realize their error reading material on organizational leadership keep in mind negativity!, first thing, I ’ d start out with something positive about their performance, to let them I! Situations they ’ ve faced in your career about you personally to see if you meet the listed. Your profile and monitor your reputation talent solutions Blog entail assessing a circumstance and responding with how you it... Tasks you 've never done before letting my client relationships suffer that are beyond your level of maturity when tough... Explain to another person or group of people duties beyond your level of maturity when delivering tough feedback special... You love all aspects of your job equally use feedback to make changes while. Into your ability to be empathetic and address unexpected challenges takes a second – see who ’ s a they! And transparency with each employee, while demonstrating emotional maturity reached out to the job interview Tips: to... To regularly perform tasks that situational interview questions for managers beyond your current experience level 21 interview... 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